Mobile Application Improves Internal Processes and Customer Experience for The Doorways
Since utilizing their mobile application, The Doorways has benefited from having access to real-time data on room status in a number of ways. Customer experience has improved; guests have a smoother check-in process and receive accurate status updates with clear expectations upon arrival. The housekeeping team follows a more streamlined and efficient process and is more productive as a result. Users can access information as-needed without having to rely on responses from other personnel.
STRATEGIC SNAPSHOT
Challenge
Eliminate manual, paper-driven system that created inefficiencies for Housekeeping staff and delayed guests at check-in.
Strategy
Develop a solution which allows staff to input and access room status on the go and provides real-time data to Housekeeping and the Front Desk.
Outcome
Custom mobile application with built-in workflows to simplify and streamline processes.
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Challenge
A local hospitality house had cumbersome and manual processes in place for their Housekeeping Department. A paper system was being used to log whether a room needed to be cleaned, was in the process of being serviced or was ready for guest use. No real-time data was available and radio transceivers were used for the Housekeeping staff to communicate room status. As a result, the house was limited in its ability to provide timely check-ins to arriving guests and often faced inaccuracies in coordinating with other team members.
Outcome
The UDig team quickly identified that a mobile solution would provide current data to the Housekeeping and Front Desk teams while on-the-go, would streamline and simplify their workflow for inputting room status and would result in a smoother and faster check-in process for guests arriving to The Doorways. We built a customized workflow for iPad leveraging an existing system’s data by building a new service layer in .Net. This enabled the Service team to manage room availability remotely.
How We Did It
Tech Stack
- Swift
- .NET MVC
- iOS Mobile
